Shipping Policy

Updated 19th July 2026

1. About This Policy

1.1. This Shipping Policy explains how Juszt Watches Ltd ("we", "us", "our") delivers orders placed through jztwatches.com (the "Site"). It should be read alongside our Terms & Conditions and Privacy Policy.

1.2. This policy applies to all orders placed through the Site. If you have any questions about a specific order, contact us at info@jztwatches.com with your order number.

1.3. Because our products are high-value items, every order is sent using a secure, tracked, signed-for and fully insured delivery service, arranged through one of our two delivery partners depending on the order's value and destination, as set out below.

2. Order Processing

2.1. Orders are usually processed within [1–2 business days] of payment being confirmed, excluding weekends and UK public holidays.

2.2. Made-to-order, engraved or personalised watches, and items requiring pre-shipment quality checks, may take longer to process. The estimated processing time will be shown on the relevant product page.

2.3. You will receive an email confirming your order has been dispatched, along with tracking information where available.

2.4. If an item you have ordered is unexpectedly out of stock, we will contact you as soon as possible to offer a revised delivery estimate, an alternative product, or a full refund.

3. Our Delivery Partners

3.1. We use two delivery partners, selected according to your order's value and destination:

Red Rocket CouriersMalca-AmitUsed forUK orders under £50,000UK orders of £50,000 or more, and all international orders

Service type Same-day, direct courier delivery (no depot handling) Global secure logistics network (vaulted transport, dedicated liability cover)

Insurance cover Up to £5,000,000 per shipmentFull liability cover, arranged per shipment

Estimated delivery Same day, within the UK, once dispatchedConfirmed individually before dispatch, depending on destination

3.2. Both partners provide end-to-end tracking and require a signature on delivery. Neither leaves parcels unattended or with a neighbour.

3.3. You do not need to select a delivery partner — we allocate your order to the correct service automatically based on order value and delivery address, and will confirm which service is being used in your dispatch email.

4. Delivery Areas and Estimated Timeframes

4.1. UK orders under £50,000 are sent via Red Rocket Couriers, with same-day delivery from the date of dispatch, subject to collection cut-off times and your location.

4.2. UK orders of £50,000 or more are sent via Malca-Amit. Estimated delivery timeframes will be confirmed with you individually before dispatch, as these depend on secure-transport scheduling.

4.3. All international orders, regardless of value, are sent via Malca-Amit. Estimated delivery timeframes vary by destination and will be confirmed with you before dispatch, together with any customs or documentation requirements.

4.4. Delivery estimates are calculated from the date of dispatch, not the date of order, and are provided as guidance only. They are not guaranteed delivery dates, except where a specific guaranteed timeframe is confirmed to you in writing for your order.

5. Delivery Costs

5.1. Delivery charges are calculated at checkout based on your order's value, weight and destination, since the cost includes insurance cover matched to your order's value. The exact cost will always be shown before you complete your order.

5.2. We offer free delivery on orders over £2,000

5.3. For orders requiring Malca-Amit's service (£50,000+ or international), the delivery cost shown at checkout is an estimate. We will confirm the final cost and any additional requirements with you directly before dispatch, and you may cancel without charge if you do not wish to proceed once the final cost is confirmed.

6. Insurance Cover and Value Thresholds

6.1. All orders are insured in transit for their full purchase value.

6.2. UK orders under £50,000 are covered under Red Rocket Couriers' insurance, up to £5,000,000 per shipment.

6.3. UK orders of £50,000 or more, and all international orders, are covered under Malca-Amit's liability cover, arranged individually per shipment to match the order's value.

6.4. If you have any question about the insurance arrangements for your specific order, contact us at info@jztwatches.combefore completing checkout.

7. Signature and Security

7.1. Someone must be available to sign for the delivery at the address provided. Our delivery partners deliver directly to the recipient and do not leave items unattended, with a neighbour, or at a local depot for collection.

7.2. We are unable to redirect an order to a different address once it has been dispatched. Please ensure your delivery address and contact details are correct before completing checkout.

7.3. For orders sent via Malca-Amit, we will agree the exact delivery arrangements, timing and any identity-verification requirements with you directly before dispatch.

7.4. For security reasons, we may require additional identity or address verification before dispatching any order, particularly where our fraud-prevention checks flag a transaction for review (see section 6 of our Privacy Policy).

8. Tracking Your Order

8.1. You will receive a tracking link or reference by email once your order has been dispatched.

8.2. If you have any difficulty tracking your order, or it appears not to be moving, contact us at info@jztwatches.com with your order number and we will investigate with the relevant delivery partner on your behalf.

9. Missed or Failed Deliveries

9.1. If a delivery cannot be completed (for example, nobody is available to sign for it), our delivery partner will contact you directly to rearrange delivery. Since neither partner uses unattended depot drop-off, a new delivery time will be scheduled rather than left for collection.

9.2. If an order cannot be delivered after reasonable attempts (for example, due to an incomplete or incorrect address), we will contact you to arrange redelivery, which may be subject to an additional charge, or to process a refund less the original delivery cost.

10. International Orders

10.1. All international orders are arranged through Malca-Amit, given the value of our products and the customs, security and documentation requirements involved in international shipping.

10.2. International orders may be subject to import duties, customs charges, or local taxes imposed by the destination country. These are the responsibility of the customer and are not included in the price shown at checkout or in our delivery charges.

10.3. We are not responsible for delays caused by customs clearance in the destination country.

10.4. It is your responsibility to check whether any import restrictions apply to watches, precious metals, or restricted materials (for example, certain leather straps) in your destination country before placing an order.

11. Risk and Ownership

11.1. Risk in a product (for example, loss or damage in transit) passes to you once it has been delivered to the address you provided and signed for.

11.2. Ownership of a product passes to you once we have received payment in full, even if delivery has not yet taken place.

12. Delays Outside Our Control

12.1. We are not responsible for delivery delays caused by events outside our reasonable control, including but not limited to transport network disruption, adverse weather, customs processing, industrial action, or other circumstances beyond our control.

12.2. Where such a delay occurs, we will let you know as soon as reasonably possible and take reasonable steps to keep you updated, including liaising with Red Rocket Couriers or Malca-Amit on your behalf.

13. Lost or Damaged in Transit

13.1. If your order does not arrive within the confirmed delivery window, or arrives visibly damaged, please contact us at info@jztwatches.com as soon as possible, and in any event within 14 days of the expected or actual delivery date.

13.2. Please keep all original packaging and materials until you are satisfied your order has arrived correctly, as this may be required for an insurance or courier claim.

13.3. Where an order is confirmed lost or damaged in transit, we will arrange a replacement or a full refund, drawing on the insurance cover described in section 6, and in accordance with our Terms & Conditions and your statutory rights under the Consumer Rights Act 2015.

14. Returns

14.1. Our approach to returns, cancellations and refunds is set out in our Terms & Conditions. Please refer to that document for information on your right to cancel an order and how to arrange a return.

15. Changes to This Policy

15.1. We may update this Shipping Policy from time to time to reflect changes to our delivery partners, value thresholds, delivery areas, processing times or charges.

15.2. The version of this policy in force at the time you place an order will apply to that order. The latest version will always be published on the Site with a revised date.

16. Contact Us

If you have any questions about delivery, tracking, insurance arrangements, or a specific order, contact us at:

Email: info@jztwatches.com
Post: Juszt Watches Ltd, 16 Bath Road, Felixstowe, Suffolk, IP11 7JW, U.K.