Privacy & Cookie Policy

Privacy Policy and Cookie Policy

Updated 19th July 2026

Contents

·  Part A — Privacy Policy

·  Part B — Cookie Policy (Cookies and Similar Technologies)

Part A

Privacy Policy

Updated 19th July 2026

1. About this Privacy Policy

1.1. This Privacy Policy explains how Juszt Watches Ltd collects, uses, stores and shares personal information when you:

·  visit or use our website at jztwatches.com (the “Site”);

·  create an account;

·  place or enquire about an order;

·  contact us;

·  sign up for marketing;

·  submit a review;

·  request a return, refund, repair or warranty service; or

·  otherwise interact with Juszt Watches.

1.2. Juszt Watches Ltd is a company incorporated in England and Wales with company number 17296372. Our registered office is:

Juszt Watches Ltd, 16 Bath Road, Felixstowe,, Suffolk,, IP11 7JW, United Kingdom

1.3. For the purposes of UK data-protection law, Juszt Watches Ltd is generally the data controller of the personal information described in this Privacy Policy. This means that we decide why and how that information is used.

1.4. Our Site is hosted using Wix. Wix and other suppliers may process personal information on our behalf when providing website hosting, e-commerce, customer-account, communications and related services. Some providers may also act as independent data controllers for information they use for their own purposes.

1.5. This Privacy Policy is intended to comply with applicable UK data-protection and privacy legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018, the Data (Use and Access) Act 2025 and the Privacy and Electronic Communications Regulations 2003, as amended.

1.6. Questions, rights requests and data-protection complaints may be sent to:

Email: info@jztwatches.com  |  Post: Data Protection, Juszt Watches Ltd, 16 Bath Road, Felixstowe, Suffolk, IP11 7JW U.K.

2. Personal Information We Collect

Depending on how you use the Site, we may collect the following categories of personal information.

2.1. Identity and contact information

This may include your:

·  name;

·  billing address;

·  delivery address;

·  email address;

·  telephone number; and

·  company name, where applicable.

2.2. Account information

If customer accounts are available, we may collect:

·  your account identifier;

·  login and account-status information;

·  saved addresses;

·  order history;

·  wish-list or saved-product information;

·  communication preferences; and

·  account settings.

Passwords and authentication details are handled through the website platform's secure systems. We do not need to know your password.

2.3. Order and transaction information

This may include:

·  products viewed, selected or purchased;

·  product serial numbers where relevant;

·  order number;

·  purchase date and value;

·  billing and delivery details;

·  delivery status;

·  discount or promotional-code information;

·  payment status;

·  returns, cancellations and refunds;

·  warranty claims;

·  repair or servicing requests; and

·  communications concerning your order.

2.4. Payment information

Payments are processed by the payment provider made available at checkout.

We normally do not receive or store your full payment-card number or card-security code. We may receive limited information from the payment provider, such as:

·  the payment method;

·  the last digits of a card;

·  payment confirmation;

·  transaction identifiers;

·  billing status;

·  fraud-screening results;

·  refund information; and

·  chargeback information.

The relevant payment provider will process your information under its own privacy policy and terms.

2.5. Communications and customer-service information

We collect information you provide when you:

·  complete a contact form;

·  send us an email;

·  speak to us by telephone or live chat;

·  contact us through social media;

·  ask a product question;

·  report a problem;

·  make a complaint; or

·  request a return, refund, repair or warranty service.

This can include copies of correspondence and records of the action taken in response.

2.6. Reviews and other submitted content

If you submit a product review, photograph, testimonial or other content, we may collect:

·  the content you submit;

·  the name or display name associated with it;

·  the relevant product;

·  the date of submission; and

·  related moderation or verification information.

Reviews and other content that you choose to submit for publication may be visible to other Site visitors.

2.7. Marketing information

This may include:

·  whether you have subscribed to marketing;

·  the date and method of your subscription;

·  the types of communication you have requested;

·  whether you opened or interacted with a marketing communication, where permitted;

·  your marketing preferences; and

·  details of any opt-out or objection.

2.8. Technical and usage information

When you visit the Site, we or our website and technology providers may collect:

·  your IP address;

·  browser type and version;

·  device type;

·  operating system;

·  time zone and approximate location;

·  referring website or source;

·  pages viewed;

·  links and buttons selected;

·  products viewed or added to a basket;

·  dates and times of visits;

·  session and security identifiers;

·  website errors;

·  cookie identifiers; and

·  other information concerning how the Site is used.

Further information is provided in Part B on cookies and similar technologies.

2.9. Fraud, security and verification information

For higher-risk transactions or where fraud is suspected, we or our payment providers may collect or generate information concerning:

·  the consistency of billing and delivery details;

·  IP address and device information;

·  previous transaction history;

·  payment-provider risk indicators;

·  suspected fraudulent activity;

·  chargebacks; and

·  identity or address verification.

2.10. Special-category information

We do not ordinarily request information about health, racial or ethnic origin, religious beliefs, political opinions, sexual orientation, biometric identifiers or other special-category information.

Please avoid sending this type of information unless it is genuinely necessary. If you voluntarily provide it, we will only use it where there is a lawful basis and an applicable special-category condition.

3. How We Obtain Personal Information

We may obtain personal information:

3.1. Directly from you

For example, when you:

·  place an order;

·  create an account;

·  contact us;

·  subscribe to marketing;

·  complete a form;

·  submit a review; or

·  request customer support.

3.2. Automatically

Information may be collected through:

·  cookies;

·  pixels;

·  tags;

·  local storage;

·  website logs;

·  security systems; and

·  analytics technologies.

Non-essential technologies are controlled through our cookie-consent arrangements.

3.3. From service providers and other organisations

We may receive information from:

·  Wix and associated website-service providers;

·  payment providers;

·  banks and card issuers;

·  delivery and postal providers;

·  fraud-prevention and security services;

·  suppliers, manufacturers and authorised repairers;

·  marketing and analytics providers, where enabled;

·  social-media platforms when you contact or interact with us through them; and

·  professional advisers, regulators or public authorities where appropriate.

4. How and Why We Use Personal Information

We only use personal information where we have a lawful basis for doing so.

4.1. Operating the Site and customer accounts

We use identity, contact, account and technical information to:

·  provide and maintain the Site;

·  create and manage customer accounts;

·  keep users signed in;

·  remember account and basket information;

·  provide website security; and

·  respond to technical problems.

Our lawful bases are the performance of a contract, taking steps at your request before entering a contract, and our legitimate interests in operating a secure and effective online business.

4.2. Processing orders

We use identity, contact, order, transaction and payment information to:

·  accept and confirm orders;

·  take and verify payment;

·  arrange delivery;

·  provide order updates;

·  issue invoices and receipts;

·  process cancellations, returns and refunds;

·  administer warranties;

·  arrange repairs or servicing; and

·  provide customer support.

Our principal lawful basis is the performance of our contract with you or taking steps at your request before entering into a contract.

We may also process this information to comply with legal obligations relating to accounting, taxation, consumer protection, product safety, fraud and record keeping.

4.3. Customer enquiries and complaints

We use contact and communications information to:

·  answer product and availability questions;

·  respond to customer-service enquiries;

·  investigate complaints;

·  resolve delivery or payment problems; and

·  maintain appropriate records of the matter.

Our lawful bases are the performance of a contract, compliance with legal obligations and our legitimate interests in providing customer service and resolving disputes.

4.4. Fraud prevention and Site security

We may process transaction, technical, device, payment and verification information to:

·  detect and prevent fraud;

·  protect customer accounts;

·  prevent unauthorised access;

·  investigate suspicious transactions;

·  manage chargebacks;

·  protect our property and systems; and

·  establish, exercise or defend legal claims.

Our lawful bases are our legitimate interests in preventing fraud and protecting our business and customers, and compliance with applicable legal obligations.

4.5. Accounting, taxation and legal compliance

We process order, payment, invoice, refund and customer information to:

·  maintain financial and accounting records;

·  prepare tax returns;

·  respond to lawful requests from authorities;

·  comply with court orders;

·  comply with consumer-protection and product-safety obligations; and

·  establish, exercise or defend legal claims.

Our lawful basis is compliance with legal obligations and, where relevant, our legitimate interests in managing and protecting the business.

4.6. Improving the Site and our services

We may use technical, usage, order and customer-feedback information to:

·  understand how the Site is used;

·  diagnose errors;

·  improve navigation and checkout;

·  assess product demand;

·  improve customer service;

·  measure business performance; and

·  develop our product range.

Essential security and operational processing may be based on our legitimate interests. Non-essential analytics involving cookies or similar technologies will be based on consent where required.

4.7. Reviews and feedback

We may use reviews and feedback to:

·  publish genuine customer reviews;

·  moderate inappropriate or fraudulent content;

·  respond to feedback;

·  improve products and customer service; and

·  promote Juszt Watches.

Our lawful bases are our legitimate interests in obtaining and publishing customer feedback and, where appropriate, your consent.

We will seek separate permission before using a customer's photograph, full name or testimonial in a way that goes materially beyond the context in which it was originally submitted.

4.8. Business changes and legal claims

We may use and disclose relevant information where necessary for:

·  a proposed sale, merger or reorganisation of our business;

·  investment or due-diligence activities;

·  insurance claims;

·  legal proceedings; or

·  the enforcement of our agreements.

Our lawful basis is our legitimate interest in managing and protecting the business and, where relevant, compliance with legal obligations.

5. Marketing Communications

5.1. We may send marketing communications about Juszt Watches products, launches, availability, offers, events or related services where:

·  you have given us consent; or

·  the law permits us to contact an existing or prospective customer about our own similar products and we provided an opportunity to opt out when the contact details were collected.

The existing-customer exception is commonly referred to as the “soft opt-in”. It only applies where its legal requirements are met, including providing a clear opt-out when details are collected and in every subsequent marketing message.

5.2. Consent to marketing is optional. Refusing marketing will not prevent you from placing an order or receiving customer service.

5.3. You can stop marketing at any time by:

·  selecting the unsubscribe link in an email;

·  using any opt-out method included in the message; or

·  contacting privacy@jztwatches.com.

5.4. We may retain limited information on a suppression list after an opt-out. This enables us to remember that you do not wish to receive marketing rather than accidentally adding you back to a marketing list.

5.5. Order confirmations, delivery notices, security alerts, warranty communications and responses to customer enquiries are service communications rather than marketing. You may continue to receive these where they are necessary to fulfil an order or manage your relationship with us.

5.6. We will not provide your personal information to an unrelated third party for that third party's own direct marketing without your specific consent.

6. Automated Fraud and Payment Decisions

6.1. Payment providers and fraud-prevention services may use automated systems to assess transactions. These systems can consider information such as:

·  transaction value;

·  payment history;

·  address consistency;

·  IP address;

·  device information;

·  unusual ordering patterns; and

·  fraud indicators.

6.2. An automated assessment may result in a transaction being delayed, referred for review or declined.

6.3. Where Juszt Watches makes a decision based solely on automated processing that has a legal or similarly significant effect on you, and the relevant legal protections apply, you may have the right to:

·  request human intervention;

·  express your point of view;

·  provide additional information; and

·  challenge the decision.

6.4. A payment provider may make its own independent decision under its own privacy notice and terms. Requests concerning those independent decisions may need to be directed to the relevant provider.

7. Who We Share Personal Information With

We may share personal information with the following categories of recipient where necessary.

7.1. Wix and website-service providers

Our Site is hosted on the Wix platform. Wix may process Site, account, order, communications and technical information to provide hosting, security, e-commerce, customer-management and other website functions.

Wix describes itself as a data processor for information processed by a Wix site owner about that site's visitors, although Wix may act as an independent controller for certain information it uses for its own purposes.

7.2. Payment providers

We share necessary order and payment information with the payment provider selected at checkout. This may include Wix Payments or another provider made available on the Site.

Payment providers may act as independent controllers and may undertake fraud, identity, sanctions and payment checks under their own privacy notices.

7.3. Delivery and postal providers

We may share your name, delivery address, telephone number, email address, order reference and delivery instructions with couriers, postal operators and fulfilment providers so that they can deliver and track your order.

7.4. Suppliers, manufacturers and repairers

Where necessary to fulfil an order or deal with a warranty, repair, replacement, authenticity or product-safety matter, we may share relevant information with:

·  product suppliers;

·  watch manufacturers;

·  distributors;

·  insurers;

·  authorised service centres; and

·  repair specialists.

7.5. Technology, communications and marketing providers

Where configured, we may use suppliers that provide:

·  email delivery;

·  customer-service tools;

·  live chat;

·  data storage;

·  website analytics;

·  consent management;

·  marketing services;

·  advertising measurement; and

·  security monitoring.

Marketing, analytics and advertising tools involving non-essential tracking will only be activated in accordance with the visitor's cookie choices where consent is required.

7.6. Professional advisers

We may disclose necessary information to:

·  accountants;

·  auditors;

·  insurers;

·  banks;

·  solicitors;

·  tax advisers; and

·  other professional advisers.

7.7. Regulators and authorities

We may disclose information where reasonably required by:

·  the police;

·  a court;

·  HM Revenue & Customs;

·  the Information Commissioner's Office;

·  trading-standards authorities;

·  payment or financial regulators; or

·  another person or organisation with lawful authority to request it.

7.8. Business purchasers and investors

Information may be disclosed under appropriate confidentiality arrangements to a prospective purchaser, investor or adviser in connection with a sale, investment, merger or reorganisation involving Juszt Watches.

7.9. We do not sell personal information for money.

7.10. Where a supplier acts as our processor, we require it to process information only for authorised purposes and to apply appropriate confidentiality and security protections.

8. International Transfers

8.1. Some of our website, payment, technology and delivery providers may process personal information outside the United Kingdom.

8.2. Where a transfer is subject to UK international-transfer rules, we will use an appropriate legal mechanism. Depending on the destination and recipient, this may include:

·  UK adequacy regulations;

·  the UK International Data Transfer Agreement;

·  the UK Addendum to approved standard contractual clauses;

·  binding corporate rules; or

·  another lawful safeguard.

8.3. Where required, we will also consider whether the transfer provides a standard of protection that is not materially lower than the protection provided under UK data-protection law.

The ICO updated its international-transfer guidance in January 2026, including its guidance on adequacy, contractual safeguards and transfer assessments.

8.4. You may contact us for further information about the safeguards relevant to a particular transfer.

9. How Long We Retain Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, warranty, security and dispute-resolution requirements.

Our intended retention periods are as follows:

Information

Normal retention period

Orders, invoices, payments, refunds and delivery records

Normally six years after completion of the transaction or the end of the relevant financial period

Warranty, repair and replacement records

For the warranty or service period and, where relevant, up to six years afterwards

Active customer-account information

While the account remains active

Closed or inactive account profile information

Normally up to two years after closure or inactivity, except where linked transaction records must be retained longer

Routine customer enquiries

Normally up to two years after the enquiry is closed

Formal complaints, disputes and legal claims

Normally up to six years after closure, or longer where proceedings or a legal hold require it

Marketing records

Until you unsubscribe, withdraw consent or object

Marketing suppression records

For as long as reasonably necessary to ensure that your opt-out continues to be respected

Routine technical and security logs

Normally up to 12 months, unless needed for an investigation, security incident or legal claim

Cookie and consent records

For the period stated in the Cookie Settings panel or consent-management system

9.1. These periods may be shortened where the information is no longer required.

9.2. We may retain information for longer where:

·  the law requires it;

·  a complaint or dispute remains unresolved;

·  legal proceedings are anticipated or underway;

·  fraud or a security incident is being investigated; or

·  a regulator or authority requires the information to be preserved.

9.3. When information is no longer required, we will delete or anonymise it, subject to the operation of secure backups and legal record-keeping requirements.

10. Security

10.1. We take reasonable technical and organisational measures to protect personal information against:

·  unauthorised access;

·  unlawful use;

·  accidental loss;

·  alteration;

·  disclosure; and

·  destruction.

10.2. These measures may include:

·  access controls;

·  account permissions;

·  secure hosting;

·  encryption in transit;

·  payment-provider security;

·  authentication controls;

·  fraud monitoring;

·  software updates;

·  data minimisation; and

·  contractual confidentiality requirements.

10.3. No website or transmission over the internet can be guaranteed to be completely secure. You should use a strong, unique password for your account and must not disclose it to another person.

10.4. Where a personal-data breach occurs, we will investigate it and notify the Information Commissioner's Office and affected individuals where the law requires us to do so.

11. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

·  access personal information we hold about you;

·  correct inaccurate or incomplete information;

·  request erasure of information where the legal conditions are met;

·  request restriction of processing;

·  object to processing based on legitimate interests;

·  object at any time to processing for direct marketing;

·  receive certain information in a portable format and request that it be transferred to another controller;

·  withdraw consent where processing is based on consent; and

·  exercise rights relating to certain significant decisions made solely through automated processing.

11.1. These rights are not absolute. An exemption or another legal reason may sometimes allow or require us to continue using or retaining information.

11.2. To exercise a right, contact privacy@jztwatches.com. Please describe your request clearly and identify the account, order or communication concerned.

11.3. We may request reasonable information to confirm your identity and protect personal information from unauthorised disclosure.

11.4. You will not normally have to pay a fee. A reasonable fee may be charged, or a request may be refused, where permitted by law — for example, where a request is manifestly unfounded or excessive.

11.5. We will respond without undue delay and normally within one calendar month after receiving the request and any information reasonably required to verify identity. The response period may be extended where the request is complex or multiple requests have been made, as permitted by law.

11.6. Withdrawing consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

12. Children's Information

12.1. The Site is intended for people who can lawfully enter into a purchase or who are using it with appropriate involvement from a parent or guardian.

12.2. We do not knowingly ask children to create accounts or provide personal information without appropriate parental or guardian involvement.

12.3. A parent or guardian who believes that a child has provided personal information inappropriately should contact privacy@jztwatches.com.

13. Third-Party Websites

13.1. The Site may contain links to websites or services operated by:

·  payment providers;

·  delivery providers;

·  manufacturers;

·  social-media platforms; and

·  other third parties.

13.2. Those organisations are responsible for their own privacy practices. This Privacy Policy does not govern information collected directly by an unrelated third-party website.

13.3. You should review the privacy notice of the relevant third party before providing personal information to it.

14. Data-Protection Complaints

14.1. You may complain if you believe that we have not handled your personal information properly.

A complaint may be sent to:

Email: info@jztwatches.com  |  Subject: Data Protection Complaint

Or by post to: Data Protection, Juszt Watches Ltd, 16 Bath Road, Felixstowe, Suffolk, IP11 7JW U.K.

14.2. We will:

·  acknowledge receipt of a data-protection complaint within 30 days;

·  take appropriate steps to investigate it without undue delay;

·  make appropriate enquiries;

·  keep you informed where the investigation is continuing; and

·  notify you of the outcome without undue delay.

These complaint-handling duties have applied to UK organisations since 19 June 2026.

14.3. Please provide:

·  your name and contact details;

·  a description of the issue;

·  relevant order or account details;

·  the outcome you are seeking; and

·  copies of any relevant correspondence.

Do not send full payment-card details.

14.4. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection. The ICO may ordinarily expect you to raise the matter with us first so that we have an opportunity to investigate it.

The ICO can be contacted by telephone on 0303 123 1113. Its complaints information should be linked from the privacy page or website footer.

15. Changes to This Privacy Policy

15.1. We may update this Privacy Policy to reflect:

·  changes to our Site or business;

·  new payment, delivery or technology providers;

·  new products or services;

·  changes to cookies or marketing tools; or

·  changes to legal or regulatory requirements.

15.2. The latest version will be published on the Site with an updated revision date.

15.3. Where a change is material and we have appropriate contact details, we may also notify affected customers by email or through their account.

Part B

Cookie Policy

Cookies and Similar Technologies

1.1. Cookies are small files placed on a browser or device. Similar technologies include pixels, tags, scripts, local storage and device identifiers.

1.2. We may use the following categories.

Strictly necessary technologies

These are required to:

·  operate and secure the Site;

·  prevent fraud;

·  maintain sessions;

·  enable customer accounts;

·  remember basket contents;

·  process checkout; and

·  provide requested website functions.

These technologies do not require consent where they are strictly necessary for a service requested by the user.

Functional technologies

These may remember:

·  language or regional preferences;

·  display preferences;

·  previous choices;

·  customer-service settings; and

·  optional Site features.

Analytics technologies

These help us understand:

·  how many people visit the Site;

·  which pages and products are viewed;

·  how visitors navigate the Site;

·  whether errors occur; and

·  how the Site performs.

Advertising and marketing technologies

If enabled, these may be used to:

·  measure advertising performance;

·  understand whether an advertisement led to a visit or purchase;

·  limit repeated advertisements;

·  create advertising audiences; and

·  provide more relevant advertising.

1.3. We use a cookie-consent mechanism through the Wix platform. We configure the Site so that non-essential cookies and scripts are not enabled until the visitor has made the relevant choice, subject to any limited exception permitted by law.

1.4. Visitors must be able to accept or reject non-essential technologies and change their selection. Continuing to browse the Site, silence, inactivity or logging into an account will not by itself be treated as consent to non-essential cookies. Current ICO guidance requires a clear choice and deliberate action for technologies requiring consent.

1.5. You can change or withdraw your cookie choices by selecting the Cookie Settings link displayed on the Site.

1.6. Blocking strictly necessary cookies through your browser may prevent the Site, account, basket or checkout from functioning correctly.

1.7. The Site's Cookie Settings panel or cookie declaration should identify the current:

·  cookie or technology name;

·  provider;

·  purpose;

·  category; and

·  duration.